Here are our answers to our top asked questions. If you still can’t find the answer you’re looking for, then please get in touch.
TICKETS & BOOKINGS
You are more then welcome to bake by yourself if you are up to the challenge! However, please note that the minimum booking is for 2 people as our bakes are specifically designed to be done in pairs. Should you wish to bake along, you will still be required to cover the cost of two tickets.
You are more then welcome to bake by in a group of three. even though we design our bakes to be done in pairs.
If you buy three tickets, by default you will only have one station. If you require an additional station for the third guest then you will have to purchase an extra ticket, as entry is a minimum of two tickets to one station.
We welcome all ages of bakers but do ask that children between the ages of 7 and 16 are accompanied at all times by an adult.
Please note, because this is a live kitchen, we do not allow children under the age of 7 at our Bake-off events however occasionally, we do host special sessions catered to younger tots!
We can offer extra supervision for bigger classes and family so feel free to get in touch if you’re thinking about arranging a small party.
Don’t worry – just get in touch as we changed our booking platform in August, so any vouchers bought in or before then might need to be processed differently.
We monitor our enquiries throughout the day so we’ll be straight back in touch.
No, our evening and weekend sessions are open to the public, and the minimum you need to book is for two people. We also take bookings for private parties, like Hen dos and Team days, and can accommodate a maximum of 30 people.
You will need to pre-purchase tickets on our website to have entry to one of our bakes. But don’t worry, our bookings close 1 day before the session, so you will have plenty of time to make your booking.
Yes! We can certainly do. But you must let us know and get in touch at least 48 hours before your booked session otherwise we will not be able to accommodate and you may be faced completing a non-gluten free bake.
We’re working hard to offer a plant-based bake option for our vegan friends and environmentally cautious community.
In the meantime, we’ve made a commitment to only offer products that are suitable for vegetarians, as we don’t believe any animal should have died so we can enjoy a slice of cake.
We try to cater for all our friends in different communities and pride ourselves on only using products suitable for vegetarians, which are also alcohol free.
REFUNDS, CANCELLATIONS & LATENESS
Our bookings are managed through a third party and although we do offer rescheduling, subject to availability, we don’t offer any refunds unless we’ve cancelled your booking.
We’re asking participants not to arrive more than ten mins before their booked session.
This is so we limit the time large groups spend with each other.
Please remember you are entering a live kitchen at our bake-off events, so you need to wear appropriate clothing for a kitchen setting. An apron will be provided to baker.
All participants must also wear closed-toe footwear. You may be refused entry if your clothing is deemed unsuitable.
Yes, our venue is wheelchair friendly and accessible, with two extra wide workstations. Although our worktop are at standard kitchen height, we do offer smaller height tables so avid bakers can join in the fun. Please get in touch and we’ll be happy to arrange this for you.
This is completely your choice right now, although we do ask you to follow the latest guidelines around social distancing and face masks in indoor public areas.
We do encourage handwashing and each station has hand sanitizer provided. Our workstations are near 2m apart and, if you so wish, you don’t need to leave your workstation throughout any one of our bakes.
There is on-street parking available on St Paul’s Street and Yok Place. You can pay for parking with change or through the RingGo app. Check here for the latest parking charges.
If you’re coming for a longer session, the closest long stay car park is The International Pool Car Park, which is just a short walk