Questions ...
VOUCHERS
We’re no longer selling vouchers and are looking to introduce our gift vouchers, gift shop and gift cards later this year.
COVID-19
Just like you, we’re unsure of what restrictions might come. But don’t worry if you have tickets, in the event of any further forced closures, we’ll reschedule bookings to a time that works for both of us.
If you’ve tested positive for Covid then just send us your PCR confirmation and we’ll reschedule your session. We understand it’s not your fault and you’d rather be with us baking.
Our ticket policy lets you reschedule your booking if you give us a minimum two weeks notice. Any time less than that makes it hard for us to sell tickets for the session.
Unless you’ve tested positive and can supply confirmation, than I’m afraid you need to stick to the session you’ve booked for.
Yes, right now we are following Government guidelines and so you must wear a facemask at our indoor venue unless you are medically exempt.
You may remove your mask if at your workstation you are tasting, eating or drinking.
TICKETS & BOOKINGS
Below are our answers to our top asked questions. If you still can’t find the answer you’re looking for, then please get in touch.
You are more then welcome to bake by yourself if you are up to the challenge! However, please note that the minimum booking is for 2 people as our bakes are specifically designed to be done in pairs. Should you wish to bake along, you will still be required to cover the cost of two tickets.
You are more then welcome to bake by in a group of three. even though we design our bakes to be done in pairs.
If you buy three tickets, by default you will only have one station. If you require an additional station for the third guest then you will have to purchase an extra ticket, as entry is a minimum of two tickets to one station.
We welcome all ages of bakers but do ask that children between the ages of 7 and 16 are accompanied at all times by an adult.
Please note, because this is a live kitchen, we do not allow children under the age of 7 at our Bake-off events however occasionally, we do host special sessions catered to younger tots!
We can offer extra supervision for bigger classes and family so feel free to get in touch if you’re thinking about arranging a small party.
If you have a gift voucher that you are having problems redeeming, visit our dedicated how to redeem a voucher page for more help.
You may notice our voucher prices may appear at first to be different to our ticket prices. That’s because additional booking fees are added to each open tickets by the ticket operator, which brings our tickets and the voucher to the same monetary value.
No, our evening and weekend sessions are open to the public, and the minimum you need to book is for two people. We also take bookings for private parties, like Hen dos and Team days, and can accommodate a maximum of 30 people.
You will need to pre-purchase tickets on our website to have entry to one of our bakes. But don’t worry, our bookings close 1 day before the session, so you will have plenty of time to make your booking.
Yes, all you need to do is fill in our booking form and we’ll get in touch straight away with a personalised offer.
DIETRY REQUIRMENTS
Yes! We certainly can do. But you must let us know and get in touch at least 48 hours before your booked session otherwise we will not be able to accommodate and you may be faced completing a non-gluten free bake.
Please note, although we offer GF alternatives, due to the nature of our live baking event traces of Gluten may still be found at our venue.
Just let us know once you’ve booked, confirming your session day and time.
We’re working hard to offer a plant-based bake option for our vegan friends and environmentally cautious community.
In the meantime, we’ve made a commitment to only offer products that are suitable for vegetarians, as we don’t believe any animal should have died so we can enjoy a slice of cake.
We try to cater for all our friends in different communities and pride ourselves on only using products suitable for vegetarians, which are also alcohol free.
REFUNDS, CANCELLATIONS & LATENESS
I’m afraid we don’t offer refunds on our baking experience, so it’s important to check baking buddy if the time and date works for them.
Our tickets are operated through a third party supplier, who follow our operating terms and conditions.
You can reschedule your tickets, once only, and as long as your booked session is more than 14 days away. Our new self managed portal lets you do this, follow the instructions on your ticket for more help.
This is because we are a ticketed event and can’t resell tickets. We ask bakers to check availability carefully with their baking buddy before purchasing.
If we’ve had to cancel or move your booking, then we will offer to reschedule or refund your tickets.
Our sessions start and end on time. Doors usually open 30 minutes before the start time and guests are welcome to relax in our seating area, and enjoy some of the refreshments we have on sale.
Our bakes are carefully designed to last 90 minutes, so that’s why we don’t admit anyone who has come more than 10 minutes late.
If you are running late, even by a few mins, then please get in touch as soon as you can so we can accommodate you the best we can.
I’m afraid our tickets are only valid for the session they are booked for.
Our tickets once purchased are non-refundable. You may request rescheduling for tickets to sessions that are within 2 weeks of your request.
We know this isn’t what most people want to hear, but this policy is in line with ticketed events.
However, if you can’t make it, your tickets can be passed on to somebody else. Just let us know when you arrive at the venue.
At the time of updating this, there are no current government restrictions in place.
If you have tested positive for COVID then you can send evidence of this to our events support team.
A rearrangement fee per ticket may be applied but there is no guarantee of refunds or rescheduling.
GENERAL
Please remember you are entering a live kitchen at our bake-off events, so you need to wear appropriate clothing for a kitchen setting. An apron will be provided to baker.
All participants must also wear closed-toe footwear. You may be refused entry if your clothing is deemed unsuitable.
Yes, our venue is wheelchair friendly and accessible, with two extra wide workstations. Although our worktop are at standard kitchen height, we do offer smaller height tables so avid bakers can join in the fun. Please get in touch and we’ll be happy to arrange this for you.
This is completely your choice and are free to do so. Our staff no longer are required to wear a face covering.
We do encourage handwashing and each station has hand sanitizer provided. Our workstations are near 2m apart and, if you so wish, you don’t need to leave your workstation throughout any one of our bakes.
There is on-street parking available on St Paul’s Street and Yok Place. You can pay for parking with change or through the RingGo app. Check here for the latest parking charges.
We’ve worked hard to keep our prices the same throughout the last year, despite the turmoil of the economic climate.
It meant we decided not to run any seasonal offers or promotions, so we could keep ticket prices the same for everyone all year round.
However, our costs are still rising every day and we have had to raise our ticket prices to reflect this impact.
We still wanted to keep ticket fees as low as possible, so we only increased the midweek bake price by £2 per ticket.
We hope this helps those who were previously thinking about coming but didn’t get around to booking.
As a small local business, we hope you can appreciate our openness and honesty around this subject.
Once you consider on-costs like VAT, rent in a city-centre location, rates and energy – along with services, staffing and supplies – you may be able to see why we, and many other independent businesses like us, have to raise our prices.
Thank you for understanding – and let’s hope for a year ahead that’s free from global viruses, escalating wars and high-inflation.