Redeeming a Gift Voucher
Here's some quick tips to help redeem your voucher
We changed online ticket partners in May 2023, which gives our customers more features when booking with us and reduces the booking fee from our previous provider.
If you are trying to redeem a Gift Voucher that was purchased before 1 May 2023, then you will need to redeem your code in the Gift Card box. That’s because when migrating all previous vouchers from our old system, they had to be converted into Gift Cards.
How to redeem your voucher...
1) Visit the ‘Book Now‘ section and pick the date and time you want to attend.
2) Click the Apply a Gift Card toggle, add your voucher code (see image below) and your balance will be adjusted
3) Make sure you enter your voucher code in full, starting with the two letters before the hyphen.
4) Also please check that any zeros and O’s are not mixed up as this will affect the code being redeemed.
Entry to any of our bake off sessions requires valid tickets and so you must redeem your vouchers into tickets before attending.
Once your voucher has been redeemed, the tickets issued will fall under the same ‘terms and conditions’ as all our other tickets. You can find out more about our policy at checkout upon redemption.
Unfortunately, once your voucher has expired it cannot be extended.
Still having problems?
If you’re still having problems, please reach out to us by email.
We can no longer redeem vouchers on your behalf but can help resolve why your voucher code is not working.
If you are experiencing such an issue, please send us a screenshot of the original voucher with the code showing , along with a screenshot of any error message. We will need both in order to help.
If your voucher code is found to be working, we will ask you to complete the redemption via our ticket operating website.