Redeeming a Gift Voucher
Being asked to make an extra payment when redeeming?
We’re aware that those who bought vouchers before 9th January 2023 are being asked to make extra payments when redeeming their experience voucher. This is to make up for the shortfall from when we increased ticket prices, which is a system issue that we are working to resolve.
We have asked our ticketing partner, Design My Night, to resolve this issue and we’re expecting a system update by Monday 23rd January 2023. Hopefully, you’ll then be able to redeem your voucher (as long as it was bought before 9th Jan 2023) without any extra cost as we originally intended them to be.
How to redeem your voucher...
You will need to redeem your voucher to claim tickets for one of our sessions. Follow all the instructions below to redeem your voucher.
1) Visit the ‘book now’ section and pick the date and time you want to attend.
2) In the checkout, add your voucher code (see image below) and your balance will have the value of two ticket prices reduced to zero.
3) Make sure you enter your voucher code in full, starting with the two letters before the hyphen.
4) Also please check that any zeros and O’s are not mixed up as this will affect the code being redeemed.
Please note: Once your voucher has been redeemed, the tickets issued will fall under the same ‘terms and conditions’ as all our other tickets. You can find out more about our policy at checkout upon redemption.
Still having problems?
If you’re still having problems, please reach out to us by email.
We can no longer redeem vouchers on your behalf but can help resolve why your voucher code is not working.
If you are experiencing such an issue, please send us a screenshot of the original voucher with the code showing , along with a screenshot of any error message. We will need both in order to help.
1) If your voucher code is found to be working, we will ask you to complete the redemption via our ticket operating website.
2) You may need to raise an issue with our ticketing partner, through the Design My Night Contact us page